1. Information We Collect
1.1 Information You Provide Directly
We may collect information that you voluntarily provide to us, including:
- Name and contact details (such as email address and phone number).
- Information about your RV and requested services.
- Messages or inquiries submitted through forms, email, or phone.
- Any other information you choose to provide to us.
1.2 Information Collected Automatically
When you visit the Site, certain information may be collected automatically, such as:
- IP address and general location (city/region level).
- Browser type, device type, and operating system.
- Pages viewed, time spent on pages, and referring/exit pages.
- Information collected through cookies and similar tracking technologies (if used).
1.3 Cookies & Tracking Technologies
We may use cookies or similar technologies to help operate the Site, analyze how it is used, and improve our services. You can typically adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.
2. How We Use Your Information
We may use the information we collect for purposes including, but not limited to:
- Responding to your inquiries and providing customer support.
- Scheduling, performing, and managing RV services.
- Sending important updates, confirmations, or service-related communications.
- Operating, maintaining, and improving the Site and our services.
- Analyzing trends and usage of the Site.
- Protecting our rights, property, and the security of the Site.
- Complying with legal obligations.
3. Legal Bases (If Applicable)
Depending on your location, we may rely on one or more of the following legal bases to process your personal information:
- Your consent (for example, when you submit a form or opt-in to updates).
- Performance of a contract (for example, when we provide services to you).
- Compliance with a legal obligation (for example, record-keeping requirements).
- Our legitimate interests (for example, improving our services and protecting our business).
4. How We Share Your Information
We do not sell your personal information.
We may share your information in the following situations:
- Service Providers: With trusted third parties who help us operate the Site, process communications, or support our business (for example, hosting providers, email service providers, or scheduling tools).
- Legal & Safety: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Avalon-RV, our customers, or others.
- Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information under our control. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:
- The right to access the personal information we hold about you.
- The right to request correction or update of inaccurate information.
- The right to request deletion of your personal information, subject to legal obligations.
- The right to object to or restrict certain types of processing, where applicable.
- The right to withdraw consent where processing is based on consent.
To exercise these rights (if available in your jurisdiction), please contact us using the details in the Contact Us section below.
8. California Privacy Notice (If Applicable)
If you are a California resident, you may have additional rights under California law regarding your personal information, such as the right to request access to or deletion of certain information and the right to know categories of personal information collected, used, or disclosed.
We do not sell personal information as defined under California law. To request more information regarding your rights or to submit a request, please contact us using the information below.
9. Children’s Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as required by law.
10. Third-Party Websites
The Site may contain links to third-party websites that are not operated or controlled by Avalon-RV. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of such sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Visitors
If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located. Data protection laws in these locations may be different from those in your country.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site or our services after changes are posted will signify your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us: