1. Acceptance of Terms
These Terms & Conditions (the “Terms”) are a legal agreement between you (“you,” “your,” or “Customer”) and Avalon-RV (“Avalon-RV,” “we,” “us,” or “our”). By browsing the Site, submitting an inquiry, booking an appointment, or engaging us for services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Changes to These Terms
We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms.
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable local, state, national, or international law.
- Attempt to gain unauthorized access to the Site, its servers, or related systems.
- Use the Site to transmit any harmful code, spam, or malicious content.
- Interfere with or disrupt the operation or security of the Site.
4. Services & Appointments
Avalon-RV provides RV-related services as described on the Site and in our communications with you. The specifics of any service, including pricing, scope, and timing, may be set out in writing (such as in an estimate, work order, invoice, or email confirmation) and will govern in the event of any conflict with these Terms.
Appointment times, service dates, and completion estimates are provided as a good-faith estimate and are subject to change due to parts availability, weather, workload, and other factors outside our control.
5. Quotes, Estimates & Payments
Any pricing information or quotes provided via the Site, phone, email, or in person are estimates unless expressly stated as a fixed price. Final pricing may vary based on the actual condition of your RV, additional labor required, parts costs, and other factors.
You agree to pay all charges incurred in connection with services rendered by Avalon-RV, including parts, labor, taxes, and any authorized additional work. Accepted payment methods will be communicated at the time of service or booking.
6. Customer Responsibilities
You are responsible for:
- Providing accurate and complete information about your RV and requested services.
- Ensuring we have access to your RV and any required keys or codes.
- Removing personal belongings and valuables from the RV before service.
- Reviewing and confirming any work orders, estimates, or authorizations before work begins.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, and layout, is owned by or licensed to Avalon-RV and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent, except for your personal, non-commercial use of the Site.
8. Third-Party Links
The Site may contain links to third-party websites or resources. These links are provided for your convenience only. Avalon-RV has no control over and is not responsible for the content, products, or services offered by third parties. Accessing any third-party website is at your own risk.
9. Disclaimer of Warranties
The Site is provided on an “as is” and “as available” basis. While we strive for accuracy, we do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
To the fullest extent permitted by law, Avalon-RV disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, Avalon-RV and its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the use of the Site or our services, even if advised of the possibility of such damages.
To the extent permitted by law, our total liability for any claim arising out of or relating to the Site or services shall not exceed the amount you paid to Avalon-RV for the specific service giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Avalon-RV and its owners, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
- Your use of the Site or services.
- Your violation of these Terms.
- Your violation of any rights of another person or entity.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms, the Site, or our services shall be brought in the state or federal courts located in California, and you consent to the exclusive jurisdiction of such courts.
13. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms, together with any written service agreements, estimates, or work orders between you and Avalon-RV, constitute the entire agreement regarding your use of the Site and our services and supersede all prior or contemporaneous agreements and understandings, whether written or oral.